Frequently Asked Questions
📦 Shipping & Delivery
How long does shipping take?
Orders are processed within 1–2 business days. Delivery within the United States typically takes 5–8 business days, depending on your location.
Do you offer free shipping?
Yes, we offer free shipping across the United States on all orders.
How can I track my order?
Once your order is shipped, you will receive a tracking number via email. You can use it to track your package at any time.
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💆 Product & Usage
How does the Prisimity Eye Massager work?
The Prisimity Smart Eye Massager uses soothing heat therapy and gentle compression massage to help relieve digital eye strain, reduce tension, and promote relaxation.
How long should I use it?
We recommend using the eye massager for 10–15 minutes per session for optimal results.
Can I use it every day?
Yes, the device is designed for safe daily use. Many customers use it after work, studying, or before bed.
Is it comfortable to wear?
Yes, the eye massager features a soft ergonomic design with an adjustable strap, ensuring a comfortable fit for most users.
Is it rechargeable?
Yes, the device is USB rechargeable and portable, making it easy to use anywhere.
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🔒 Orders & Payments
What payment methods do you accept?
We accept major credit and debit cards, as well as secure checkout options available at checkout.
Is my payment information secure?
Yes, all transactions are protected with encrypted secure payment processing.
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🔄 Returns & Guarantee
What if I’m not satisfied with my purchase?
We offer a 30-Day Money Back Guarantee. If you're not satisfied, you can request a return within 30 days of receiving your order.
How do I request a refund?
Simply contact our support team with your order number, and we’ll guide you through the process.
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📞 Support
How can I contact you?
You can reach us anytime at:
support@prisimity.com
We typically respond within 24 hours.
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❓ Still have questions?
If you didn’t find your answer here, feel free to contact us — we’re always happy to help.